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  • Free shipping from 75 € - Free return - Lifetime repair service
Customer Service

Returns

Returns

PROCESS FOR A RETURN

Please fill out our online return form completely, stick the return slip on the package and send the affected items back to us. Returns sent in any other way cannot be accepted.

To the return form

Return period

The delivered goods can be sent back within 30 days of delivery.

Return shipping costs

We will take over the shipping costs of the return.

Voucher

We describe the refund process in the Orders & Delivery section. For a full refund to be granted, the article must be in an undamaged state. The product must be unworn and in its original packaging.

Click here for more information

Exchange

Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it and then re-order your desired item. The purchase amount of the returned item will be refunded to you after receipt and review of the return using the same payment method.

 

Have you received the wrong item?

If you have received an incorrect product or one you did not order, you can return it normally (please mark the return label accordingly). In this case, please simply re-order your desired product.